Yes. We do our best to match you with a support worker based on your preferences, location, and personality. If something’s not working, you can request a change at any time.

Once we’ve had an initial chat and confirmed your NDIS plan details, we aim to start services within 48 to 72 hours.

We understand how important consistency is. We aim to give you the same worker wherever possible and keep you informed if there are any changes.

That’s fine. We tailor every support plan to your goals, no matter how big or small. Some participants see us once a week, others every day.

Yes, we’re available 24/7. Just let us know what you need and we’ll build your plan around your schedule.

Yes. We work across all regions of Victoria. Let us know where you’re based and we’ll confirm availability in your area.

Absolutely. While we’re not plan managers, we can guide you through the process, connect you with helpful resources, and liaise with your support coordinator.

You can speak to us anytime. We take all feedback seriously and work quickly to resolve concerns. You’re in control, always.